FAQ's
1 serving (1 teaspoon) has 60-80mg of caffeine. This is equivalent to a typical cup of coffee!
Our concentrates have a shelf life of 12 months unopened. You can find the best used by date right on each bottle.
Once opened, our concentrates should be refrigerated and will remain good for 10 weeks!
Yes we do! ✨ You can find it here.
You can send our team a message by visiting our contact form!
Our team typically replies within 48 hours Monday - Friday.
Don't forget, if you need to make adjustments to your account or future orders you can always do so by visiting the customer portal!
We are currently in the process of transitioning to our new cap and seal combo so some orders will contain both styles!
Both cap styles are fully FDA compliant, safety is something we take very seriously!
Our original cap is a "breakable cap." What this means is the bottle is sealed by a plastic cap and seal that breaks away completely when removed from the container.
Our new caps and seals feature a secure seal over the mouth of the bottle that needs to be removed before using, the cap looks slightly different as well!
The best way to determine if your cap was indeed sealed correctly is to determine which seal you received. The old cap has a tamper evident neck crack while the new cap does not have one but instead utilized a foil seal under the cap.
For extra sense of security both cap styles have the pop tab on the cap. If you received an old style cap and your neck ring and pop tab are intact or you received a new cap and your pop tab and foil seal inside are intact you can be assured your bottle is safe to consume!
You can find the nutritional information about each of our products by visiting the product page you're interested in. Right below the main photos you will find a dropdown that says Nutritional Information.
Simply click on the title and you will find the information!
You can easily access our customer portal by clicking here.
Enter your email address you used to place your order and click Send Me the Code.
Once received, type in the verification code to enter your account.
If you're not totally in love with your first order, we will refund you 100% within 30 days of you having received it. Fill out the contact form and our team will be happy to help you!
If it's not your first order and you've experienced an issue please reach out to our team by filling out the contact form and we will see what we can do to help!
Please keep in mind subscribers who want to cancel their subscription must do so before the charge is processed. If the order has already been processed in our warehouse it can no longer be canceled.
Unfortunately at this time we do not offer refunds on international orders or sale items.
* Please ensure that you are contacting the correct company regarding your subscription. Other companies have names that include the word “Java” or begin with J-A-V, but there is only one JAVY. Only this JAVY website is able to assist you in managing your JAVY order or subscription. Other companies that offer coffee or tea products will not be able to help you with your JAVY order.
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