General Questions

Javy is a coffee company serving high-end instant hassle-free coffee products.

Javy is convenient coffee that does not compromise on flavor or quality. Far more concentrated than your regular coffee. Your ultimate wake me up in a tea spoon. Our goal is to provide you a convenient, healthy and zero-compromise alternate to bulky coffee brewing equipment, messy leftover grounds, and gross instant coffees. With Javy there’s no need for long prep and brewing time anymore. Simply pour in a drop or two of our flavored concentrate, and you’re good-to-go!

We do not compromise on quality. Javy is made up of 100% natural Arabica beans and the purest of water

No, Javy is not sold at stores.

All of our coffee beans are sourced from small reliable farmers to maintain a consistent flavor profile. We only purchase from farms that produce organic and fair trade coffees. It’s estimated that 2.5 billion single-use coffee cups are discarded globally every year. Our bottles are made of a premium glass material so that we can play our role in reducing coffee waste!

You can make up to 30 standard 8-10oz cups with 1 bottle of Javy. 

It is a 6oz/177.4ml bottle 

1 serving (1 tsp) has the same amount of caffeine as a typical cup of coffee which is 80-100mg 

An unopened bottle is good to be used within 6 months. Once opened refrigerate and its best used within 4-6 weeks

Refund Policy

We offer a 30 Day Refund Guarantee from the date of your purchase.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

30 Day Money Back Guarantee
If you are not satisfied with the product please email our customer support team at support@javycoffee.com

Once a member of our team has assessed your issue, we will contact you with the status of your replacement or refund. Please allow for up to 2 days to hear a response from us. 

If your refund is approved, we will send you a return label for the unused product (if you've ordered more than 1 item). As soon as your order is received back we will initiate a refund to the original payment method that you used. In the case you no longer have that payment method, we are only able to issue store credit.

Any refund offered will not include the original shipping cost. 

You will receive the credit within a certain amount of days, depending on your card issuer’s policy. Please note that a refund can take up to 10 business days to appear in your statement but could take as long as two billing cycles. We appreciate your patience! 

After 30 days of the order being delivered, we are no longer able to replace or refund any order. 

If you received the wrong product, please email 

support@javycoffee.com. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received. 

In this instance, we will ship a replacement of the correct order to you. Refunds will not be issued. 

While we try our level best to ensure you receive your order within 5-7 days of your purchase, we cannot guarantee that due to the ongoing COVID-19 pandemic and other unforeseen circumstances that may affect shipping and inventory issues.  We are unable to refund for items not being delivered by a specific date, special occasion, or holiday.

Each product description states how long shipping could take. Please take note of this when ordering.

Once an order has shipped we will no longer be able to edit or cancel the order. 

We do not offer refunds or replacements on sale items. 

You will be responsible for paying for the shipping costs associated with your return. 

Shipping costs are nonrefundable. 

RETURN ADDRESS
CargoCove Fulfillment
1501 Haines Street  
Jacksonville FL
32206-5459

PLEASE NOTE: Unless a return is approved by our customer service department, refunds will not be given for items returned to this address. There are no exceptions. 

All international orders are final sale and cannot be returned.

In the case that your order is lost in transit, a replacement will be issued. 

Please reach out to us at support@javycoffee.com at least 3 days before your next charge is due so we can cancel or adjust your subscription accordingly. 


Please Note: emails sent to the support@javycoffee.com can take up to 24 hours for a response, thus we might not catch your order in time to stop it from shipping.

If your subscription order has been placed and fulfilled, we are no longer able to cancel and refund the order. If you choose to not keep the product you can request a self-paid return label. Once the order is received back at our warehouse it will be processed by our Returns Department. This process can take up to two business days. Once your order is processed, you will be refunded the subtotal of your order. Please note, your original shipping charge will not be refunded.

If your order has not been shipped yet it will be canceled and fully refunded.