Javy will not be liable for any damaged or lost products during shipment. If the order received is not in good condition or damage, you may contact the shipment carrier at once.
If your order shows as delivered and you have not received your package as yet, please try these things before reaching out to us (we consider orders lost if we do not see movement for 6 or more days)
1. A lot of times packages can be delivered by someone on your mail route that isn’t the “regular” mail delivery person, and they may not know that your packages should be left next to the garage, on your front steps, just below your mailbox, etc. the way that your regular mail delivery person takes care of things. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting.
2. Check with a family member or neighbor in case they collected it on your behalf.
3. If it's still not located, you're going to want to reach out to your local post office. Provide them with your name, phone number, email address and the tracking number of the package and in most cases will get back to you within 24 hours.
If you still have been unsuccessful in getting your package after 6 days, please reach out to us and we will reship your order on a priority basis - refunds are not issued for orders lost or damaged in transit.
All packaging materials and damaged goods must be saved in order to file a claim.
If your order shows as delivered but has not been received by you, please reach out to us within 15 days so we can ship a replacement. Requests coming in beyond that timeframe will unfortunately not be entertained.